In order for you to use a Voye eSIM, your device must be eSIM compatible.
You can find a list of supported devices here

Global
Search your device model to check
if it's eSIM compatible:



In order for you to use a Voye eSIM, your device must be eSIM compatible.
You can find a list of supported devices here
We work with 130 countries worldwide. Before purchase, we recommend checking that the countries you visit are supported.
* Tip- eSIM’s usually don’t work on cruises as the eSIM is supported by networks within specific countries.
* Tip- Reception in Sinai Egypt isn’t always the best (due to unstable networks). Voye cannot guarantee the best reception in this area.
Once you purchase your first plan, you receive a 100MB free plan to check that everything is installed correctly already in your home country! There is no extra cost to check your connection.
A comprehensive guide for Android users can be found here
A comprehensive guide for IOS users can be found here
You can find this information on our website- while logged in, click on “My Account” > “My eSIM’s”.
We also send an email once you reach 80% of your plan.
We are also happy to check the balance for you- in this case, you can contact us via chat, WhatsApp or via the “Contact Us” page.
Your plan will be activated by you when you reach your destination and activate your eSIM and not before that. After your first purchase, we add a complimentary 100MB plan to your account to check that everything works already in your home country.
There is no extra cost to check your connection. Your plan isn’t activated while using the complimentary 100MB plan.
A comprehensive guide for Android users can be found here
A comprehensive guide for IOS users can be found here
Currently this isn’t possible. You can use various apps such as WhatsApp or Telegram but the Voye eSIM doesn’t allow sending SMS messages or receiving calls based on cellular networks.
There are a few ways to contact us:
Text congratulating you about your device support! And telling you that you can still check the list of supported devices if you want to see for your friends / family.
Looks like the device you are currently using doesn't support eSims. If you plan to use another device abroad, simply search for it here to make sure it's supported.
Note that iPhone devices from Mainland China aren’t eSIM compatible. Also iPhone devices from Hong Kong and Macao aren’t compatible (except for iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020 and iPhone XS)
Note that Samsung devices from Mainland China, Hong Kong, and Taiwan aren’t eSIM compatible. Additionally, Galaxy S20, S21*, and Note 20 Ultra devices from the USA. Galaxy FE models are also not eSIM compatible except for S23FE.
Xiaomi Redmi Note 11 Pro 5G eSIM is available in Japan only.
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